Turn off Netgear Parental Controls

Some Netgear routers use OpenDNS parental controls, which will interfere with our DNS and make it fail and/or break our service.

There are two ways to turn of the Parental Controls. 

  1. Log in to http://netgear.opendns.com with the account username and password you used during configuration.
  2. Open the NETGEAR Parental Controls Management Utility from your computer.  

Either set the controls to minimal or better yet turn off the Parental Controls Completely

The Following Netgear router and gateways might have Live Parental Controls enabled:

DGN1000
DGN2000
DGN2200
DGN2200M
DGN2200v3
DGN3500
DGND3300
DGND3700
DGND3700v2
DGND4000
JNR3000
JNR3210
R6200
R6300
WGR614v10
WNR1000v2
WNR1000v3
WNR2000v1
WNR2000v2
WNR2000v3
WNDR3300
WNDR3300v2
WNDR3400
WNDR3400v2
WNR3500v2
WNR3500L
WNR3500Lv2
WNDR3700
WNDR3700v2
WNDR3800
MBRN3000
WNDR4000
WNDR4500
WNXR2000
WNDRMAC

​Important

First step of troubleshooting should always be to restart device(s) and router. Then check your setup status in your SmartDNS dashboard

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