Some devices and channels have been programmed to always use Googles DNS 220.127.116.11 and 18.104.22.168. In order to work around this problem you need to block the Google DNS on the router.
- Find your router's IP. Follow this guide for more information on how to get it.
- Open your web browser and enter your router's IP in the address bar.
- On the screen that opens you will be prompted for your modem serial number. Go to your modem, look for the serial number on the sticker, it should be 15 characters long. Enter this number and press ok.
- On the left-hand menu, click the option Advanced Settings
- Under the Advanced Settings menu, click Route. It will take you to the following screen where you have to click on Routing in the top menu bar of the page.
- Scroll down on this page to where it says New Route, and find and click on the icon next to it.
- You will be taken to a page where you can define a new route. Fill out the form with this information:
a. Name: LAN Bridge
b. Destination: 22.214.171.124
c. Netmask: 255.255.255.255
d. Gateway: 192.168.1.1
e. Metric: 2
f. Click OK.
- Repeat these steps for the Destination IP 126.96.36.199 as well.
First step of troubleshooting should always be to restart device(s) and router. Then check your setup status in your SmartDNS dashboard.